Operations Specialist

This is a fully remote position, open to applicants in Spain.

📋 Description

• Familiarize yourself with BMAT's services and operational workflows, comprehend client requirements, and ensure consistent execution.

• Convert business needs into technical specifications and articulate technical concepts to non-technical stakeholders.

• Analyze datasets, spot inconsistencies, identify root causes, and translate insights into actionable enhancements.

• Recognize repetitive tasks and inefficient workflows, collaborating with teams to implement automation solutions.

• Work alongside clients, Operations, Engineering, and internal stakeholders to address issues and enhance service delivery.

• Minimize operational efforts and improve quality as services and customer needs progress.

• Within 30 days, grasp BMAT's services, operational duties, and critical data and technical workflows.

• Within 60 days, take ownership of assigned operational responsibilities, manage client communications, and execute tasks using established processes.

• Within 90 days, operate independently, engage in problem-solving, and identify opportunities for workflow enhancements or automation.

⛳️ Requirements

• Over 3 years of experience in project management, technical account management, or client support in technical settings.

• Exceptionally organized multitasker with a keen eye for detail.

• Proactive, driven, enthusiastic, and possess an entrepreneurial mindset.

• Strong decision-making, critical thinking, and problem-solving skills.

• Excellent listening, comprehension, and communication skills.

• A collaborative spirit and a desire for continuous learning.

• Technical proficiency, including a grasp of backend and frontend systems, data pipelines, and technical documentation.

• Coding experience is appreciated but not essential.

• Comfortable managing extensive data and numerical information.

• Fluency in English is essential.

• Proficiency in Indonesian or Filipino is advantageous but not required.

• Must be based in Europe or the APAC region.

• Knowledge or experience in music publishing and internal CMO documentation and distribution processes is highly preferred.

🏝️ Benefits

• Flexible working hours and the option to work from various locations.

• Unlimited vacation time.

• Autonomy in your role and opportunities for personal development.

• Flat organizational structure.

• Online language classes to enhance Spanish or English skills.

• Access to online and onsite courses, as well as music industry workshops conducted by in-house experts.

• Provision of all necessary equipment for comfort.

• Opportunity to utilize the Barcelona HQ office, which includes a rehearsal room.