Operations Specialist

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Execute and fulfill daily tasks in alignment with client business objectives and requirements.

• Continuously update project documentation and relay it to management.

• Collaborate with Managed Services leadership to structure projects, define goals, and determine resource needs.

• Identify and manage project risks, develop contingency plans, and create mitigation strategies.

• Create and oversee onboarding procedures for new clients and Full-Time Employees.

• Comprehend and devise reporting tools based on the specifications of clients and Managed Services leadership.

• Assist with forecasting, invoicing, and revenue projections for Managed Services engagements.

• Contribute to COG's business development and growth initiatives.

• Recognize opportunities to enhance operational support across client engagements by understanding clients' AML programs and operations.

• Offer support to the Client Operations Manager during discussions with MS leadership and clients regarding KPI/KRI reporting and modifications to ad hoc reporting.

• Ensure that dashboard reporting is accurate and delivered promptly for assigned clients.

• Engage in internal strategic initiatives across the COG, including the standardization of project management and operational tasks.

⛳️ Requirements

• Bachelor's degree.

• Two to four years or more of experience in operations and project management.

• Knowledge of workflow requirements concerning transaction monitoring, AML policies and procedures, KYC, EDD, and AML independent testing.

• Capability to lead projects, create timelines, coordinate project teams, and execute action items.

• Proficiency in managing scope, budget, and timelines for both internal and external projects.

• Skill in identifying and resolving potential risks and issues while aligning with business objectives and requirements.

• Proficient in the Microsoft Office suite, Teams, and SharePoint.

• Professional certification is preferred.

• Strong understanding of the banking industry, including relevant regulations and laws, is preferred.

• Experience in fraud and/or sanctions is preferred.

• Background in payments and/or fintech is preferred.

• Familiarity with AML regulations is preferred.

• Experience with and understanding of artificial intelligence tools, including Microsoft Copilot, is preferred.

🏝️ Benefits

• AI tools may be utilized to assist in candidate screening, with all hiring decisions made through human review.

• Equal Opportunity Employer with accessibility accommodations available throughout the recruitment and selection process.