Operations Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Support the onboarding process for transportation partners and oversee daily trip management.

• Assist parents and school districts with their transportation requirements.

• Manage daily customer operations, including client onboarding, retention, and development.

• Aid in identifying new business opportunities and in preparing proposals.

• Acquire and manage necessary equipment and items related to trips.

• Monitor legislation impacting alternative student transportation and assist with its implementation.

• Identify, onboard, and build relationships with both local and national transportation providers.

• Negotiate and communicate proposed routes with local service providers during the startup phase of the school year.

• Ensure account efficiency and maintain high levels of customer service.

• Oversee vehicle maintenance and compliance, and manage the pool of drivers and transportation partners.

• Collaborate with internal departments on reports and initiatives aimed at enhancing service quality, reducing costs, and boosting productivity.

• Maintain a safe and efficient environment for passengers, contractors, and the general public.

• Adhere to First Student policies and procedures while supporting daily transportation operations.

⛳️ Requirements

• Proficiency in English.

• Capability to learn and apply technical skills for report creation and SOP development.

• Ability to collaborate effectively with transportation providers, customers, internal departments, and adhere to regulatory/client policies and procedures.

• Compliance with regulations set by the U.S. Department of Transportation (DOT) along with relevant federal, state, and local requirements.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and career advancement.

• Supportive team environment and company culture.