Operations Manager, Provider Enrollment

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily operations of a Provider Enrollment contact center.

• Ensure that service levels, quality benchmarks, operational KPIs, and contractual obligations are met.

• Build, mentor, and develop managers, supervisors, and frontline staff.

• Collaborate with clients and internal stakeholders to address operational challenges and enhance relationships.

• Analyze performance metrics, refine business processes, manage budgets, and optimize workforce planning.

• Drive strategic initiatives, operational implementations, and cross-functional collaborations.

• Support Contact Center and Provider Enrollment operations for healthcare clients.

• Work together with clients, business partners, and leadership to meet contractual performance objectives.

⛳️ Requirements

• Bachelor's degree or a relevant combination of education and experience.

• At least five years of experience in leading healthcare operations, contact center operations, or business operations.

• A minimum of five years of experience in leading managers, supervisors, or large operational teams within a performance-focused environment.

• Proven experience in managing operational performance via KPIs, SLAs, workforce planning, budgets, client relations, and continuous process enhancements.

• Exceptional leadership, communication, analytical, and problem-solving abilities.

• Capability to influence stakeholders and spearhead cross-functional initiatives.

• Candidates must be located in the Continental United States.

• Occasional travel may be necessary based on business or client requirements.

🏝️ Benefits

• Work flexibility.

• Opportunities for learning and career advancement.

• Generous and flexible vacation policy.

• 401(k) employer matching.

• Comprehensive health benefits.

• Educational assistance.

• Leadership and technical development academies.