Operations Manager – IT & Security

This is a fully remote position, open to applicants in France, +1 more country.

📋 Description

• Establish and oversee the organization-wide Identity Provider, SSO, SCIM, password management, and MFA.

• Develop SSO, SCIM, and low-code integrations and automations to facilitate zero-touch access management.

• Implement and manage a Mobile Device Management (MDM) solution for the device inventory, including configuration and compliance.

• Evaluate the company's tool catalog, access levels, and conduct security audits.

• Lead initiatives for endpoint hardening, access management, security awareness training, and phishing simulations.

• Take ownership of security for employees' working environments.

• Perform security assessments of new tools, AI technologies, and their usage.

• Define, maintain, and advocate for Joko’s AI security policy.

• Manage permissions, roles, access reviews, onboarding, offboarding, and external users across business applications.

• Monitor, triage, and respond to identity, device, and endpoint security alerts.

• Serve as the initial responder for security incidents within the working environment and maintain incident response playbooks.

• Conduct post-incident evaluations.

• Oversee device onboarding and offboarding in collaboration with the People team.

• Provide first-line technical support to employees.

⛳️ Requirements

• Approximately 4–7 years of experience in IT operations, security, or systems administration.

• Strong foundational knowledge in identity management, device administration, endpoint security, and enterprise SaaS tools.

• Proficiency in automating workflows and developing tools.

• Excellent cross-functional communication skills.

• Diligence, independence, and capability to establish clear, sustainable processes.

• Willingness to learn about AI agents and AI security.

• Preferred: experience with enterprise EDR/anti-malware solutions.

• Preferred: familiarity with SOC 2 and ISO 27001 standards.

• Preferred: practical experience in deploying IdP solutions with Okta, Google Workspace, or Entra ID.

• Preferred: hands-on experience with MDM solutions such as Jamf, Kandji, or Intune.

🏝️ Benefits

• Flexible remote work options: work from home or the Paris office with no restrictions for those residing in Paris.

• Access to coworking spaces and a coworking budget for those living outside Paris.

• Opportunity to work from most countries globally for up to 3 months each year.

• Competitive salary in line with top market rates.

• Equity opportunities for all employees.

• Half-day each week dedicated to enhancing skills in AI.

• Annual offsite events.

• Budget allocated for team-building activities and monthly in-person meetups.

• Contribution towards ClassPass subscription.

• 8 weeks of fully paid leave for the second parent.