Operations Manager, E-Commerce

This is a fully remote position, open to applicants in Germany.

📋 Description

• Transform annual and quarterly objectives into actionable plans, milestones, and checklists.

• Oversee the OKR system, which includes regular check-ins and reminders.

• Ensure progress tracking through KPIs and accountability protocols.

• Document, capture, and enhance core processes using SOPs and ClickUp workflows.

• Maintain compliance and uphold quality standards.

• Systematically address bottlenecks in daily operations.

• Create and sustain KPI dashboards.

• Deliver regular updates to the executive team.

• Assume operational responsibility for designated areas such as Finance, HR/People Operations, and Administration.

• Assist with accounting, payment processes, contracts, onboarding, role matrices, and performance frameworks.

• Implement tools and automations, including ClickUp, Make, n8n, and CRM systems.

• Propel efficiency and scalability initiatives that yield measurable ROI.

• Collaborate with the executive team and team leaders.

⛳️ Requirements

• Proven experience in managing and optimizing operational processes within an agency or e-commerce setting.

• Readiness to engage hands-on in daily operations.

• Practical experience with project management tools, preferably ClickUp.

• Familiarity with automation tools such as Make, Zapier, or n8n.

• Experience using AI tools like ChatGPT or Gemini, including effective prompting.

• Strong analytical and systems thinking skills, with a grasp of cause-and-effect dynamics.

• Foundational skills in controlling and reporting, including core KPIs, analyses, and forecasts.

• Proficient in Google Sheets or Excel.

• Practical experience in simplifying complex relationships into clear systems.

• Background in leading specialized teams or managing small to mid-sized business areas.

• Goal-oriented mindset with structured communication and fact-based decision-making.

• Experience working independently, reliably, and autonomously within a remote team.

• Solution-focused attitude and eagerness to learn when adapting to new tools, processes, and systems.

• Fluent in German.

• Remote-first experience is advantageous.

🏝️ Benefits

• 30 days of vacation.

• Team events and workations twice a year, conducted in person at various locations.

• Weekly team recaps and coffee catch-ups.

• Company pension scheme.

• Company bike leasing initiative.

• Corporate fitness membership via Wellpass.

• Monthly tax-free benefit of €50, offered as a voucher of your choice.

• Choice of laptop and high-quality home office equipment.

• Professional development budget, along with access to internal and external resources and mentors.

• Full access to our internal AI stack.

• 100% remote work opportunity.