Operations Manager – Digital Services

This is a fully remote position, open to applicants in Missouri, +3 more states.

📋 Description

• Oversee front-end technical sales support, order processing, and project execution for digital initiatives and services throughout the United States.

• Manage digital field substation equipment monitoring projects, which include project tracking, inventory management, lead-time coordination, field service scheduling, budgeting, cost forecasting, and direct supervision of service technicians.

• Process and validate orders using Salesforce and SAP, ensuring data integrity and alignment with customer proposals.

• Administer project timelines, inventory, lead times, and field service operations.

• Directly supervise service technicians and facilitate the development of support personnel.

• Create operational budgets and analyze direct and indirect project costs through reviews and forecasts.

• Coordinate warranty and support functions with the Global Call Center to address customer concerns.

• Act as the subject matter expert for substation equipment monitoring projects and devices.

• Collaborate with Sales, Engineering, Quality, Purchasing, and production teams to ensure timely order fulfillment within budget and quality standards.

• Draft technical specifications and documentation, investigate technical issues, and provide recommendations for reports and root cause analyses.

• Ensure adherence to applicable external and internal regulations, procedures, and guidelines.

⛳️ Requirements

• Candidate must possess valid work authorization that allows them to work for Hitachi Energy in the United States.

• Bachelor’s degree in a technical or business-related discipline.

• 5-10 years of overall professional experience in operations, project management, digital services, field services, or similar technical settings.

• Ability to organize tasks, manage multiple deadlines simultaneously, and exhibit remarkable attention to detail.

• Proficient in effective communication and collaboration across technical, operational, and customer-facing teams.

• Programming experience with IIoT devices; familiarity with SAP is preferred.

• Willingness to travel domestically up to 30% as business needs dictate.

• Dedication to Hitachi Energy’s values of safety and integrity, including accountability for actions while being considerate of colleagues and the business.

🏝️ Benefits

• Opportunities to engage with innovative technologies that are shaping the future of energy.

• A collaborative work environment with seasoned professionals.

• Access to learning platforms and career development initiatives.

• Competitive health and retirement benefits.

• Paid leave along with flexible work arrangements.

• Willingness to travel domestically up to 30% as business needs arise.