Operations Manager

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Supervise the recruitment, hiring, training, coaching, development, and accountability of technicians.

• Source and hire pest, termite, specialty, and lawn technicians for residential and/or commercial services.

• Assess and evaluate technician performance through ride-alongs and audits.

• Address customer concerns effectively.

• Ensure high service quality to enhance customer retention rates.

• Occasionally assist with customer appointments during staff shortages.

• Oversee branch scheduling to guarantee efficient completion of appointments.

• Uphold safety standards and ensure regulatory compliance.

• Monitor and manage inventory for pest, termite control, and home services.

• Evaluate performance metrics related to customer satisfaction, technician retention, staffing budgets, safety, route completion, scheduling efficiency, sales growth, and service cost management.

⛳️ Requirements

• High school diploma or GED is required.

• Must maintain licenses/certificates as mandated by federal, state, and/or local regulations.

• A valid driver's license is necessary.

• Knowledge of problem-solving techniques and practical solutions is essential.

• Ability to effectively lead and inspire others.

• Basic to intermediate math skills for sales/service calculations are required.

• Excellent verbal, written, and presentation communication abilities.

• Capacity to build rapport and establish trust with both customers and employees.

• Ability to lift, carry, push, pull, or reposition objects weighing up to 20 lbs.

• Willingness to work in damp, dusty, confined, narrow, and other demanding environments.

• Competence in safely operating and maintaining a motor vehicle.

• Required to wear personal protective equipment, including OSHA-compliant respirators.

• Good vision for detail-oriented tasks is necessary.

• Ability to withstand seasonal weather extremes.

• Flexibility for evening and weekend work, rotating on-call schedules, and 50-60 hour peak-season schedules.

• Willingness to travel up to 100% within assigned territories.

• Ability to work in a drug-free environment.

🏝️ Benefits

• Benefits commence on Day 1 for full-time employees with no waiting period.

• Comprehensive medical, dental, vision, disability, and life insurance options.

• 401(k) retirement plan featuring company-matching contributions.

• Vacation days and sick leave are provided.

• Company-paid holidays and floating holidays are included.

• Diverse opportunities for career advancement.

• Access to training and development programs.

• Tuition reimbursement available for full-time employees.

• Performance incentives may be offered.

• Prioritization of health, safety, and flexibility.

• Potential for internal promotions.