Operations Manager

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Oversee the daily operations of specialists to ensure exceptional customer service.

• Guide staff in operations, service delivery, and client care.

• Manage fundamental financial aspects of operations, focusing on revenue enhancement and expense management.

• Travel across the territory to meet clients, support specialists, and collaborate with sales for business growth.

• Train, lead, and nurture a team of specialists.

• Monitor and optimize scheduled appointments for maximum efficiency.

• Oversee field routing, client quality-control audits, and account management.

• Prepare and submit weekly, monthly, and annual reports.

⛳️ Requirements

• Bachelor’s degree is preferred but not mandatory.

• 3-5 years of experience in a management position with a focus on customer service.

• Proven success in training, mentoring, and coaching service professionals.

• Strong verbal and written communication skills.

• Prior experience in a route-oriented, service-based environment is advantageous.

• Capability to obtain and maintain necessary licenses/certificates as mandated by federal, state, and local regulations.

• Valid driver’s license from your state of residence.

• Flexibility to work varying hours, including early mornings and weekends when required.

🏝️ Benefits

• Benefits commence on Day 1 for full-time employees.

• Opportunities for professional and personal growth.

• Various pathways for career advancement.

• Access to training and development programs.

• Tuition reimbursement available for full-time employees.

• Medical, dental, vision, disability, and life insurance coverage.

• 401(k) retirement plan with company-matching contributions.

• Vacation days and sick days provided.

• Company-paid holidays and floating holidays offered.

• A company culture focused on health, safety, and flexibility.

• Performance incentives available for many positions.