Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee, manage, and execute the daily operations of the MI CBC

• Administer the website/registration platform, coordinate logistics for both live and virtual sessions, handle communications, process CEUs, and ensure compliance with MDHHS standards

• Oversee the delivery of more than 200 annual training sessions, which includes managing technical and in-person logistics, communication, and training support

• Administer subcontractor agreements and facilitate high-quality content in alignment with MDHHS priorities

• Identify and implement enhancements to processes

• Address challenges and devise effective solutions

• Track KPIs, create and maintain performance dashboards, and execute Continuous Quality Improvement (CQI) cycles

• Contribute to project budgeting and financial management tasks

• Cultivate a collaborative and high-performance work environment

⛳️ Requirements

• Bachelor’s degree

• At least 5 years of experience in project or operations management, ideally within the human services sector

• Familiarity with state government operations and/or behavioral health programs is advantageous

• Experience in managing training operations is a plus

• Demonstrated capability to lead large-scale, multi-stakeholder initiatives

• Strong skills in technology, data analysis, critical thinking, problem-solving, and performance reporting

• Exceptional communication and relationship-building abilities

• PCG does not provide sponsorship for newly hired foreign national workers for work authorization, including H-1B sponsorship

🏝️ Benefits

• Competitive salary and comprehensive benefits package

• Medical and dental care benefits

• 401k plan

• Paid Time Off (PTO)

• Parental leave

• Bereavement leave

• Opportunities for professional growth through challenging and meaningful work

• A collaborative, mission-driven workplace culture