Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise and offer guidance, coaching, and support to all Regional Team Leads.

• Set priorities and ensure clear reporting and escalation pathways.

• Collaborate with the Project Manager on regional assignments.

• Conduct regular operational reviews with leads, consolidating critical issues and decisions for the Project Manager.

• Assess the impact of regional responsibilities on leads’ ongoing local duties and suggest backfill or support as needed.

• Evaluate staffing and coverage requirements across sites and propose priorities, coverage strategies, and recruitment needs.

• Coordinate support from remote referral clerks for designated locations.

• Define operational priorities and address conflicting work requests.

• Analyze site and contract performance reports to identify unmet requirements, backlog trends, recurring challenges, and sites needing assistance.

• Assist leads in validating outcomes and probing contributing factors.

• Oversee corrective-action plans, track progress, eliminate obstacles, and confirm improvements.

• Elevate urgent patient-safety issues through approved clinical and government channels.

• Organize training sessions with Regional Team Leads and subject matter experts.

• Advocate for approved workflows and disseminate effective practices.

• Keep a comprehensive operational issue and action tracker.

• Prepare performance updates for the Project Manager.

• Liaise with Local Government Points of Contact, subcontractors, and other stakeholders.

⛳️ Requirements

• High school diploma or General Educational Development (GED) equivalency.

• Experience in referral management, healthcare administration, medical office operations, or a related field.

• Demonstrated experience in leading teams or coordinating efforts across locations.

• Fundamental understanding of medical terminology.

• U.S. Citizenship is required.

• Capability to meet relevant contract qualifications, training prerequisites, and government system-access requirements.

• Must successfully pass a TB Test.

• Subject to a background/security investigation.

• Willingness to adhere to DHA vaccination requirements.

• Pre-employment drug screening is mandatory.

• Must uphold good personal hygiene and present a polished and professional appearance in line with policy at the workplace.

🏝️ Benefits

• Paid leave.

• Employer-sponsored group medical insurance option.

• Employer-sponsored dental insurance option.

• Employer-sponsored vision insurance option.

• Short-term disability insurance.

• Long-term disability insurance.

• Life insurance.

• AD&D coverage.

• Legal services.

• Identity theft insurance.

• Accident insurance.

• Flexible spending account options with pre-tax savings for eligible medical, dental, and vision expenses.

• Health savings account options with pre-tax savings for eligible medical, dental, and vision expenses.

• Company-sponsored 401(k) retirement plan with employer contribution match, immediately vested.

• Opportunities for professional courses and certifications.

• Tuition reimbursement programs.