Operations Manager

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Oversee daily operations and performance for a dedicated client team.

• Serve as the primary operational contact for the client's leadership team.

• Monitor KPIs and SLAs, transforming data into insightful reports and dashboards.

• Develop and manage quality assurance processes, coaching initiatives, and performance enhancement plans.

• Handle scheduling, attendance, and staffing to align with demand.

• Identify inefficiencies and implement process enhancements as the account grows.

• Lead dedicated client teams and take charge of daily delivery activities.

• Act as a liaison between NeoWork's teams and the client's U.S. leadership.

• Accountable for performance, quality, and growth of the account.

⛳️ Requirements

• Minimum of 4 years of experience in operations, call center, or team management.

• Demonstrated experience in leading teams in a performance-focused environment.

• Proficient in Excel or Google Sheets, including pivot tables, formulas, and dashboards.

• Exceptional verbal and written communication skills in English.

• Comfortable presenting to U.S. stakeholders.

• Familiarity with CRM, ticketing, and telephony systems.

• Strong sense of ownership and meticulous attention to detail.

• Residing in Argentina.

• Reliable home office setup and stable internet connection.

• Experience in a BPO or outsourcing setting (preferred).

• Background in healthcare, legal, or sales operations (preferred).

🏝️ Benefits

• Health insurance coverage for contractors.

• Additional pay during holidays.

• Work hours typically aligned with standard U.S. business hours, with some flexibility based on client needs.

• Fully remote position.

• Mental health days offered.

• Performance-based incentives on top of base salary.

• Annual review and appraisal process.

• Opportunities for professional development and career advancement within the company.