Operations Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Analyze and enhance operational workflows

• Recognize bottlenecks and organize workflows effectively

• Establish operating procedures, quality benchmarks, checklists, and criteria for delivery validation

• Guarantee consistency, productivity, quality, scalability, and compliance with deadlines

• Systematize and manage knowledge by converting leadership insights and experience into documentation, procedures, and training programs

• Spot opportunities for automating scheduling, notifications, recurring tasks, and communication workflows

• Guide multidisciplinary teams and assign responsibilities accordingly

• Oversee deliverables, encourage team members’ independence, and address conflicts

• Introduce incremental improvements, encourage cross-functional collaboration, and ensure the successful adoption of new processes

• Manage client relationships, track requests, and align expectations effectively

• Enhance delivery quality, foster client satisfaction, and contribute to the sustainable growth of operations

⛳️ Requirements

• Proven experience in operations management, ideally within digital marketing agencies

• Familiarity with audiovisual production, video editing, social media, paid advertising, SEO, and Artificial Intelligence

• Expertise in mapping, executing, standardizing, and continuously refining operational processes

• Understanding of performance metrics, quality management, automation, and project management software

• Experience in leading, delegating tasks to, and developing multidisciplinary and remote teams

• Capability to structure workflows, document procedures, create training programs, and drive organizational change

• Strong systems thinking, results-oriented mindset, and proficiency in identifying and addressing operational challenges

• Collaborative, proactive, analytical, entrepreneurial, and highly accountable attitude

• Professional maturity, independence, enthusiasm, and skills in conflict resolution

• Direct, assertive, and respectful communication style, with the adaptability to manage shifting priorities

• Advanced proficiency in English

• Bachelor’s degree in Marketing is preferred

• Knowledge of the U.S. market

• Experience collaborating with U.S. construction companies

• Valid U.S. visa and readiness for occasional in-person engagement in the United States

🏝️ Benefits

• Work schedule aligned with Boston, Massachusetts time zone

• 100% remote position based in Brazil

• Opportunity for occasional in-person work in the United States

• International role with operations headquartered in the United States