Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Accountable for the comprehensive administration of a pharmaceutical hub reimbursement operation program as stipulated by the client contract.

• Ensure the team fulfills all contractual obligations.

• Create initiatives that foster high motivation levels among team members.

• Conduct performance evaluations and acknowledge positive contributions.

• Mentor, guide, and establish goals for supervisors to facilitate career advancement.

• Provide daily instructions regarding job responsibilities.

• Assist associates in resolving work-related challenges.

• Support the growth and development of new associates.

• Engage in hiring and termination procedures.

• Develop, design, and implement Train the Trainer programs.

• Offer positive and constructive feedback throughout the organization.

• Attend client meetings, prepare agendas, and document meeting notes.

• Ensure effective communication with program support.

• Translate and supervise organizational strategies for assigned objectives.

• Identify, receive, and triage client issues and requests.

• Proactively recognize program challenges and suggest solutions.

• Maintain a strong rapport with clients.

• Understand billing processes and contractual commitments.

• Participate in budget planning activities.

• Uphold program quality and compliance with standard operating procedures.

• Design project task plans and standard operating procedures.

• Analyze reports and trends to provide actionable recommendations.

• Evaluate progress on tactical issues.

• Report all Adverse Events in accordance with training and SOPs.

• Maintain consistent and reliable attendance.

• Perform additional related duties as assigned.

⛳️ Requirements

• A minimum of 4+ years of experience in a reimbursement hub, specialty pharmacy, physician’s office, medical insurance, healthcare setting, or a related field.

• At least 2+ years of supervisory experience is mandatory.

• Strong interpersonal skills and meticulous attention to detail.

• Excellent verbal and written communication abilities.

• Capability to manage multiple tasks simultaneously.

• Proficient knowledge of Microsoft Office.

• Ability to effectively and efficiently resolve associate issues.

• General understanding of reimbursement, patient assistance programs, database elements and functionality, and operational policies and procedures, especially distribution processes/interfaces.

• Proven track record of appropriately escalating issues to management.

• Healthcare research and analytical skills sufficient to support payer research, healthcare policy library, and state management.

• Must exhibit flexibility in scheduling and hours.

• Extensive travel is required (60% travel).

• CareMetx considers equivalent combinations of experience and education for most positions.

🏝️ Benefits

• CareMetx is an equal employment opportunity employer.

• Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.