Operations Lead – Global

This is a fully remote position, open to applicants in South Africa, +5 more countries.

📋 Description

• Develop and sustain automations, dashboards, and AI agent workflows that enhance business operations.

• Recognize repetitive tasks and implement automation solutions to boost efficiency and minimize manual effort.

• Manage the leadership operating rhythm, which includes preparing for weekly leadership meetings, reporting on monthly KPIs, conducting quarterly planning, and maintaining a centralized decision log.

• Monitor delivery against business goals and ensure that operational activities align with product and engineering advancements.

• Facilitate collaborative operational processes with external business partners.

• Prepare the organization operationally for critical seasonal periods and significant product launches.

• Assist in team processes, onboarding, and fostering company culture in collaboration with the CEO.

• Aid department leaders in defining clear procedures, roles, and decision-making pathways.

• Supervise people processes, data protection, systems access, and pertinent UK compliance standards.

• Collaborate directly with the CEO and leadership team to oversee daily business operations and leadership processes.

⛳️ Requirements

• A minimum of 3 years' experience in operations, demonstrating the ability to develop processes and systems that others depend on.

• Hands-on experience in creating automations or dashboards utilizing no-code tools or AI, with examples of successful solutions currently in operation.

• Strong technical acumen, including familiarity with no-code platforms, basic SQL, and collaborative work with engineering teams.

• Experience integrating AI agents into daily workflows, beyond just the use of standard AI tools.

• Background in managing team processes, onboarding, and/or cultural initiatives.

• Proven track record of identifying issues and taking full responsibility for resolving them from start to finish.

• Ability to make sound decisions promptly, even when faced with incomplete information.

• Previous experience in a startup or rapidly growing business is highly desirable, especially in an operational leadership or COO-like role within an early-stage or smaller organization.

• Strong organizational skills, attention to detail, and a commitment to well-structured systems.

• Experience accurately and reliably managing people-related or compliance processes.

• Familiarity with UK-based businesses or clients.

• Exceptional written communication skills, with the ability to convey information clearly and follow through on commitments.

• Experience in the charity, fundraising, or social impact sector is beneficial but not required.

🏝️ Benefits

• Competitive salary.

• Local regulatory annual leave in addition to public holidays.

• Remote-first working environment, with flexibility outside of core meetings.

• A high-ownership role with a defined path to increased responsibilities.

• An appropriate home working setup and reliable internet connection are expected.