Operations Execution Analyst II

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Assist the Business Operations Strategy & Solutions (BOSS) team in the implementation of strategic initiatives and operational enhancements throughout Service Operations.

• Oversee and support medium to large-scale strategic and operational projects from the planning phase through to execution.

• Manage project timelines, deliverables, dependencies, risks, and responsibilities of stakeholders across various concurrent initiatives.

• Collaborate with Project Managers, IT, Workforce, and other cross-functional teams to ensure successful project completion.

• Lead meetings with executive sponsors, business leaders, and cross-functional stakeholders.

• Ensure alignment and provide clear follow-up on actions and deliverables.

• Create and present clear, visually engaging presentations and executive-level communications.

• Identify opportunities for process improvement, analyze business requirements, and propose practical solutions.

• Support change management processes including stakeholder engagement, impact assessment, readiness, communication, and implementation.

• Investigate and facilitate the integration of AI tools, such as Microsoft Copilot, into workflows and operational procedures.

• Proactively recognize and escalate issues, risks, and dependencies as necessary.

• Share best practices, mentor team members, and contribute to ongoing improvement initiatives.

• Cultivate relationships across organizational levels and connect business stakeholders with delivery teams.

⛳️ Requirements

• A total of 7–9 years of professional experience is required; 9+ years is preferable.

• 4–6 years of relevant experience in project management, change management, strategic support, business operations, or similar fields; 7–9 years preferred.

• Proven experience managing multiple projects, timelines, deliverables, stakeholders, risks, and dependencies.

• Advanced skills in stakeholder management and executive-level communication.

• Strong skills in meeting facilitation and presentation, including experience presenting to senior-level stakeholders.

• Excellent organizational, strategic thinking, and problem-solving abilities.

• Demonstrated leadership skills with the capacity to drive initiatives without direct authority over stakeholders.

• A strong sense of curiosity and a willingness to ask questions, challenge existing processes, and identify improvement opportunities.

• Experience in supporting process improvement and organizational change initiatives.

• Intermediate proficiency in Microsoft Office tools.

• Familiarity with AI productivity tools, particularly Microsoft Copilot, is advantageous.

• Fluent English is required.

• A bachelor's degree is preferred; however, no specific degree is mandated.

• Valid local legal authorization to work in Mexico at the time of hiring is required.

• No parallel employment, professional engagements, or paid work for other entities during employment.

• Disclosure and formal review of ownership, partnership, directorship, or participation in other businesses or companies are mandatory.

🏝️ Benefits

• Competitive salary along with performance-based bonuses.

• Comprehensive benefits package.

• Opportunities for career development and training.

• Flexible work arrangements, including remote and/or office-based options.

• A dynamic and inclusive work culture within a globally recognized group.

• Private Health Insurance.

• Pension Plan.

• Paid Time Off.

• Training & Development.