Operations Engagement Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee a portfolio focused on organizational effectiveness, employee experience, and internal communications through comprehensive coordination across the organization.

• Direct the integrated organizational calendar and planning cycle.

• Connect annual and quarterly reviews, objective setting, workforce and financial planning, governance activities, and recurring organizational forums.

• Spearhead employee experience initiatives, including engagement, onboarding, recognition, learning, retreats, staff events, and connection activities.

• Coordinate initiatives and planning processes that span across the organization.

• Lead internal communications regarding organizational priorities, decisions, changes, and engagement opportunities.

• Design and manage all-staff meetings, surveys, organizational conversations, and staff connection forums.

• Oversee the Operations team budget and coordinate workplace operations, facilities, sustainability, safety, administrative support, and related requirements.

• Collaborate with Human Resources, Finance, Information Technology, Legal, Risk Management, Culture & Engagement, and other enterprise partners.

• Facilitate the adoption of workplace practices and technologies, including generative AI, through learning, engagement, guidance, change management, and continuous improvement.

• Manage multiple projects, budgets, contracts, and ongoing activities.

• Exercise independent judgment, uphold confidentiality, and make operational decisions within the parameters of delegated authority.

• Act on behalf of the Deputy Director within set guidelines.

• Travel up to 20% and maintain flexible hours to support organizational priorities, meetings, retreats, and events.

⛳️ Requirements

• Bachelor’s degree and 5 years of relevant experience, or an equivalent combination of education and experience.

• Minimum of 2 years leading or coordinating organization-wide programs, processes, or initiatives.

• Experience in a virtual, geographically dispersed organization and coordinating work across teams or locations.

• Proven track record of enhancing organizational processes, practices, or ways of working.

• Ability to translate organizational priorities and decisions into actionable plans and coordinated efforts.

• Experience collaborating with senior leaders, managers, and functional partners.

• Strong capability to manage multiple priorities, navigate ambiguity, solve problems, and apply sound judgment.

• Proven experience handling confidential or sensitive information with discretion.

• Excellent written and verbal communication skills.

• Experience creating organizational communications, guidance, reports, presentations, or similar materials.

• Proficient in designing and facilitating meetings, workshops, or collaborative processes.

• Familiarity with workplace and collaboration technologies, along with the ability to learn and implement new tools.

• Experience with employee engagement, employee experience, organizational culture, or internal communications.

• Experience coordinating organization-wide planning and review cycles.

• Experience in planning or supporting organization-wide meetings, retreats, staff forums, or employee events.

• Proven ability to manage budgets, vendors, contracts, or operational services.

• Familiarity with generative AI and emerging workplace technologies, including their practical uses, risks, and governance considerations.

• The successful candidate must pass a background check.

🏝️ Benefits

• Health care benefits.

• Parental leave.

• Accrued paid time off.

• Life insurance.

• Disability coverage.

• Employee assistance program.

• Additional life and work well-being benefits.

• Flexible schedules.

• A supportive work environment centered on health, well-being, and flexibility.