Operations Customer Expert, German & English Speaking

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Manage incoming customer calls and written inquiries

• Deliver clear, friendly, and professional assistance in both German and English

• Provide expert advice on bookings, modifications, cancellations, and travel arrangements

• Update and maintain customer and booking information

• Collaborate closely with the team to ensure the best customer experience

• Assist Booking.com travelers by addressing questions, resolving issues, and guiding them toward unforgettable trips

⛳️ Requirements

• Proficient in the German language, both spoken and written

• Strong command of the English language

• Excellent customer orientation and communication abilities

• Capable of confidently engaging with a diverse range of customers

• Proficient computer skills and quick typing abilities

• Creative, solution-oriented mindset with a strong team player attitude

• Availability to work shifts, including weekends and public holidays

• Residency in Georgia is mandatory

• Relevant experience is advantageous but not essential

🏝️ Benefits

• Sign-on bonus of 2000 GEL

• Christmas bonus: 50% of salary after successfully completing the probationary period

• Night shift premium

• Referral bonus of up to 2,000 GEL

• Life Event Bonus of 650 GEL

• Additional bonus programs

• Comprehensive health insurance for you and your family

• Paid training opportunities

• Flexibility to work from home or the office

• Rapid career advancement potential, with opportunities for promotion to Senior level after 6 months

• Wellbeing programs including yoga, pilates, events, and more

• Psychological support through confidential consultations with licensed psychologists

• Corporate perks with partner organizations

• Modern office located on Rustaveli Avenue featuring a relaxation and gaming area

• Transportation provided for late shifts