Operations Customer Expert, German & English Speaking

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Manage incoming calls and written requests from clients.

• Deliver clear, friendly, and professional assistance in both German and English.

• Provide expert advice on bookings, modifications, cancellations, and travel arrangements.

• Update and maintain customer records and booking information.

• Collaborate effectively with your team to ensure the best customer experience.

⛳️ Requirements

• Proficient in German, both spoken and written.

• Strong command of English.

• Excellent customer focus and communication skills.

• Comfortable interacting with a diverse range of customers.

• Good computer literacy and quick typing abilities.

• Creative, solution-oriented mindset and a strong team player.

• Flexibility to work shifts, including weekends and public holidays.

• Previous experience in a similar position is advantageous but not mandatory.

• Must reside in Georgia.

🏝️ Benefits

• Christmas Bonus: 50% of your salary upon successful completion of the probationary period.

• Night Shift Allowance.

• 2000 GEL sign-on bonus.

• Up to 2,000 GEL referral bonus for successful hires.

• 650 GEL Life Event Bonus.

• Paid health insurance for you and your family.

• Comprehensive training provided.

• Option to work from home or from the office.

• Rapid career advancement opportunities – promotion to Senior level possible after 6 months.

• Wellbeing initiatives: yoga, pilates, events, and more.

• Psychological support: confidential on-site consultations with qualified psychologists.

• Corporate benefits available through partner companies.

• Prime location on Rustaveli Avenue featuring a modern office, chill-out, and gaming area.

• Transportation provided for late shifts.