Operations Customer Expert, German – English

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Manage incoming calls and written requests from clients

• Deliver clear, friendly, and professional assistance in both German and English

• Provide expert advice on bookings, modifications, cancellations, and travel arrangements

• Update and maintain customer and booking information

• Collaborate closely with the team to ensure an exceptional customer experience

• Assist Booking.com travelers by responding to inquiries, resolving issues, and guiding them towards memorable trips

⛳️ Requirements

• Proficient in German, both spoken and written

• Strong English language skills

• Excellent customer service orientation and communication abilities

• Confident in interacting with a variety of customer types

• Competent computer skills and quick typing ability

• Creative, solution-focused mindset with a strong team-oriented approach

• Availability to work in shifts, including weekends and public holidays

• Previous experience in a similar position is advantageous but not essential

• Must reside in Georgia

🏝️ Benefits

• One-time sign-on bonus of 2000 GEL

• Christmas Bonus: 50% of your salary upon successful completion of the probation period

• Night Shift Allowance

• 650 GEL Life Event Bonus

• Referral Bonus of up to 2,000 GEL

• Additional bonus schemes

• Paid Health Insurance for you and your family

• Paid Training

• Rapid career advancement — promotion to Senior level possible after 6 months

• Flexibility to work from home or the office

• Wellbeing offerings, including yoga, pilates, events, and more

• Psychological support with confidential consultations from professional psychologists

• Corporate benefits with partner companies

• Prime location on Rustaveli Avenue featuring a modern office, chill-out, and gaming area

• Transportation provided for late shifts