Operations Customer Expert, German and English Speaker

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Manage incoming calls and written requests from customers

• Deliver clear, friendly, and professional assistance in both German and English

• Provide expert advice on bookings, modifications, cancellations, and travel arrangements

• Update and maintain customer and booking information

• Collaborate closely with the team to ensure the highest level of customer satisfaction

⛳️ Requirements

• Proficient in German, both spoken and written

• Strong command of English

• Excellent customer service orientation and communication abilities

• Confidence in interacting with a diverse range of customers

• Solid computer skills and proficient typing speed

• Creative, solution-focused mindset and a strong team player

• Flexibility to work in shifts, including weekends and public holidays

• Residency in Georgia is mandatory

• Previous experience in a similar position is advantageous but not essential

🏝️ Benefits

• Christmas Bonus: 50% of your salary after successful completion of the probation period

• Night Shift Allowance

• 2000 GEL sign-on bonus

• Up to 2,000 GEL referral bonus for successful hires

• 650 GEL Life Event Bonus

• Additional bonus schemes

• Paid Health Insurance for you and your family

• Paid Training

• Option to work from home or the office

• Rapid career advancement – promotion to Senior level possible after 6 months

• Wellbeing offerings: yoga, pilates, events, and more

• Psychological support: confidential consultations with professional psychologists

• Corporate benefits with partner companies

• Modern office equipped with a chill-out and gaming zone

• Transportation provided for late shifts