Operations Customer Expert, Euskera, English

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Deliver professional, friendly, and empathetic customer support.

• Manage account inquiries and billing questions.

• Troubleshoot common technical issues and assist customers in finding effective solutions.

• Clearly explain products, services, and features.

• Comprehend customer needs and identify suitable solutions.

• Resolve inquiries efficiently while ensuring high levels of customer satisfaction.

• Provide accurate information and adhere to established quality standards.

• Maintain a positive, customer-centric attitude in every interaction.

• Collaborate with colleagues in a fast-paced, international setting.

• Complete approximately two weeks of onboarding training conducted in English.

⛳️ Requirements

• Full proficiency in Castilian Spanish and Euskera/Basque.

• English proficiency at B1 level or higher.

• Excellent communication and interpersonal skills.

• Proficient in using technology, digital platforms, and online tools.

• Ability to remain calm and empathetic when addressing customer issues.

• Strong attention to detail.

• Quick adaptability to new products, processes, and customer situations.

• Comfortable working in a diverse international team.

• Availability for a 24/7 rotational support schedule, including nights, weekends, and public holidays.

• Willingness to work 40 hours per week, with 8 hours of work per day plus a 1-hour lunch break.

• Previous customer service experience is beneficial but not mandatory.

• Candidates must be eligible to work in Portugal; international applicants must be willing to relocate to Portugal.

🏝️ Benefits

• Monthly food allowance.

• Accommodation allowance with utilities included for international candidates relocating to Portugal.

• Holiday and Christmas bonuses.

• Relocation package that includes airport pickup, administrative assistance, 14 months of fully furnished company accommodation, initial flight reimbursement after 6 months, annual return flight to home country for EU residents, and a welcome kit.

• Complimentary Portuguese language courses.

• Sports activities.

• Cooking and social activities.

• Opportunities for career development.

• Supportive international team environment.

• Training allowance of €92.80 gross per week during approximately two weeks of training.