Operations Coordinator

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Create, distribute, and oversee account-wide operational communications.

• Maintain a consistent communication schedule with account stakeholders.

• Evaluate site/team lead communications for precision and adherence to messaging standards.

• Manage distribution lists and communication platforms, including email, SharePoint, and Teams.

• Coordinate the timing of communications concerning significant account events, transitions, or escalations.

• Archive important communications for reference and auditing purposes.

• Keep an up-to-date understanding of the account's Master Services Agreement scope, deliverables, and SLAs.

• Monitor operational performance against MSA commitments and identify discrepancies.

• Assist with MSA review meetings, renewals, amendments, scope changes, and exceptions.

• Maintain and revise documented operations processes and policies.

• Analyze processes for efficiency shortcomings and suggest enhancements.

• Aid in the rollout and communication of new or updated processes and policies.

• Track and consolidate facilities management KPI data across the account.

• Prepare KPI dashboards and reports for leadership and client evaluation.

• Identify trends, performance gaps, and areas of concern based on KPI data.

• Maintain operational documentation, including SOPs, playbooks, and emergency procedures.

• Organize document storage and manage version control.

• Support audits by ensuring documentation is thorough, accurate, and readily accessible.

• Coordinate training schedules and logistics for account operations personnel.

• Maintain training materials and monitor training completion and compliance.

• Assist with onboarding training for new hires or contingent workers.

• Support the daily tasks of engineers using Corrigo and other applications.

• Generate reports, order replacement equipment as necessary, and address compliance issues.

⛳️ Requirements

• High School diploma.

• A minimum of 3 years of current data entry experience.

• Strong customer service skills, both internally and externally.

• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.

• Ability to manage multiple projects with attention to detail and prioritize workload to meet critical deadlines.

• Excellent verbal and written communication skills.

• Professionalism, confidentiality, and discretion are essential.

• Must have a home office equipped with high-speed internet access.

• Must be authorized to work in the United States without sponsorship.

🏝️ Benefits

• 401(k) plan with company matching contributions.

• Comprehensive Medical, Dental & Vision Care.

• Paid parental leave at 100% of salary.

• Paid Time Off and Company Holidays.

• Early access to earned wages through Daily Pay.

• Remote work arrangement.

• Home office with high-speed internet access is required.