Operations Consultant, Benefits, Bilingual

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver direct assistance to HR teams and employees, acting as the primary contact for inquiries related to benefits (health, life, and dental).

• Oversee requests including enrollments, terminations, modifications, and questions regarding benefits.

• Assist with reimbursement issues and the utilization of insurance carrier applications.

• Monitor requests and communicate with insurance providers.

• Aid in resolving operational challenges, ensuring a high standard of service.

• Collaborate with internal teams to guarantee requests are directed appropriately.

⛳️ Requirements

• A Bachelor’s degree or an equivalent higher education qualification.

• Proficient in English at an advanced level.

• Prior experience managing high-volume workloads.

• Familiarity with both insured and non-insured benefits.

• Intermediate skills in Excel.

• Ability to be agile and responsive.

• Excellent organizational abilities.

• Strong interpersonal skills.

🏝️ Benefits

• Opportunities for professional development.

• Engaging and interesting work.

• Supportive leadership.

• A vibrant and inclusive culture.

• A broad array of career advancement opportunities.

• Benefits and rewards aimed at enhancing well-being.

• A diverse, inclusive, and flexible work environment.