Operations Associate Specialist

This is a fully remote position, open to applicants in Jamaica.

📋 Description

• Review and verify employee loan information and documentation for accuracy and compliance with program standards.

• Ensure the integrity of data across various systems.

• Examine and validate plan account details along with related documentation.

• Perform comprehensive reviews of materials submitted by participants and employers against operational and compliance criteria.

• Manage and address inquiries in the operations and support inbox, escalating issues as necessary.

• Collaborate with student loan servicers and financial institutions to rectify discrepancies, confirm payments, and maintain precise account records.

• Assist in monthly invoicing procedures, reconciling data to ensure accurate billing and payment reporting.

• Work alongside Client Services and Product teams to enhance processes and foster client success.

• Uphold established workflows and quality standards to ensure consistent operational excellence.

⛳️ Requirements

• 1-3 years of experience in the operations field.

• Knowledge of the financial services sector.

• Familiarity with Zendesk.

• Strong verbal and written communication abilities for outreach to servicers and documentation.

• Outstanding organizational skills with the capability to handle competing priorities.

• Eagerness to learn, adapt to new challenges, and develop professionally within the role.

• Experience in high-volume, detail-focused environments is advantageous.

• Highly detail-oriented and willing to collaborate with a variety of stakeholders.

• Availability to work from 8 am to 5 pm ET.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Retirement plan with company match.

• Opportunities for professional development and growth.

• Flexible working hours and remote work options.