Operations Associate Specialist

This is a fully remote position, open to applicants in Chile.

📋 Description

• Review and verify employee loan documentation and information for accuracy and adherence to program standards.

• Ensure the integrity of data across various systems.

• Examine and validate plan account specifics along with related documentation.

• Perform comprehensive assessments of materials submitted by participants and employers to confirm all data complies with operational and regulatory benchmarks.

• Manage the operations and support inbox, addressing inquiries and escalating issues when necessary.

• Collaborate with student loan servicers and financial institutions to rectify discrepancies, validate payments, and keep accurate account records.

• Assist with monthly invoicing activities, reconciling data to guarantee precise billing and payment reporting.

• Work closely with Client Services and Product teams to enhance processes and promote client success.

• Maintain a keen attention to detail and follow established workflows to ensure consistent operational excellence.

⛳️ Requirements

• 1-3 years of experience in the operations field.

• Knowledge of the financial services industry.

• Familiarity with Zendesk.

• Strong verbal and written communication abilities for outreach and documentation purposes.

• Outstanding organizational skills with the capability to handle competing priorities.

• A willingness to learn, adapt to new challenges, and grow within the position.

• Experience in fast-paced, detail-focused environments is advantageous.

• Highly detail-oriented and eager to collaborate with various stakeholders.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to support work-life balance.