Operations Associate, Freelance

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Review and verify employee loan information and documentation for accuracy and adherence to program requirements.

• Ensure the integrity of data across various systems.

• Examine and validate plan account details along with the related documentation.

• Perform comprehensive assessments of materials submitted by participants and employers to ensure compliance with operational standards.

• Manage and address inquiries in the operations and support inbox, escalating issues as necessary.

• Collaborate with student loan servicers and financial institutions to resolve discrepancies, confirm payments, and maintain precise account records.

• Assist with monthly invoicing processes, reconciling data to guarantee accurate billing and payment reporting.

• Work closely with Client Services and Product teams to enhance processes and promote client success.

• Maintain a high level of attention to detail and follow established workflows to ensure consistent operational excellence.

⛳️ Requirements

• 1-3 years of experience in the operations field.

• Familiarity with the financial services sector.

• Experience with Zendesk is preferred.

• Strong verbal and written communication skills for outreach and documentation purposes.

• Exceptional organizational abilities and the capacity to manage competing priorities.

• Eagerness to learn, adapt to new challenges, and grow within the position.

• Experience in high-volume, detail-oriented environments is advantageous.

• Highly detail-oriented and willing to collaborate with various stakeholders.

🏝️ Benefits

• Competitive salary and compensation package.

• Opportunities for professional development and growth.

• Collaborative and supportive work environment.

• Comprehensive health and wellness benefits.