Operations Associate

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Oversee associate servicing for more than 50 associates, encompassing offers, NDAs, matching documents, reference checks, invoices, payroll preparation, record maintenance, access requests, confirmation letters, and daily inquiries.

• Manage team and personnel administration, which includes gifts, well-being packages, team gatherings, business travel, offsite meetings, job postings, interview schedules, new-hire accounts, invitations, equipment, and merchandise.

• Investigate and assess tools and services, document findings, consolidate internal information, format and proofread documents, and lay the groundwork for financial matters.

• Address ad hoc operational requests, which involve vendor research, system data cleanup, surveys, inbox and Slack management, execution, escalation, and task parking.

• Validate AI-generated work and ensure accuracy in repetitive processes.

• Acquaint yourself with operating procedures within the first 90 days and take responsibility for designated operational blocks.

• Suggest process enhancements and automations by the conclusion of the second month.

• Resolve most operational inquiries independently by the end of the third month.

⛳️ Requirements

• Junior generalist; most skills can be at a junior level.

• Outstanding capability in at least one area: rapid learning, AI/technical tools, or commercial expertise with contracts, invoices, clients, or e-signature.

• Excellent attention to detail; identifies incorrect dates and invoice inconsistencies.

• Ability to read and retain small print.

• Capacity to transform voice notes and fragmented messages into coherent tasks.

• Daily utilization of AI for learning and projects; understands effective prompting techniques.

• Skill in planning the workday, prioritizing tasks, and addressing issues promptly.

• Adaptability in response to changing plans.

• Proficient in English to read all materials and communicate directly with others.

• Comfortable with lengthy, meticulous, repetitive tasks and verifying AI outputs.

• Experience with any CRM, database, or banking application is beneficial for learning Airtable, Brex, TeamTailor, and Copper.

• Background as a founder’s assistant, in startup or agency operations, finance, people operations, IT, or product is a plus.

• Must be able to work remotely from Ukraine or any other location in Europe.

• Availability for a fixed schedule in European time, with overlap for team calls and responsiveness within one or two hours during working hours.

🏝️ Benefits

• Remote, full-time position available from Ukraine or anywhere in Europe.

• Fixed schedule in European time, with agreed flexibility and overlap with team calls.

• Unlimited time off, subject to prior agreement.

• Opportunities for growth with a planned transition from a junior role to independent projects.

• Provision of paid AI and productivity tools.

• Access to an internal library of playbooks and templates.

• Participation in team trips and offsites.

• Compensation for a five-day trial week.

• A three-month probationary period that may conclude early based on performance.