Operations and Support Specialist – Logistics

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist brokers with daily shipment and logistics management.

• Arrange and confirm pickup and delivery schedules.

• Conduct track-and-trace activities and keep shipment status updates accurate.

• Liaise with carriers, drivers, and relevant parties.

• Recognize potential delays or issues and escalate them as needed.

• Ensure shipments proceed according to schedule and meet customer expectations.

• Update shipment details, customer records, dashboards, boards, trackers, and operational data.

• Identify and resolve discrepancies or missing information.

• Provide administrative assistance to brokers, including documentation, follow-ups, scheduling, and monitoring tasks.

• Take responsibility for assigned workflows and complete them autonomously.

• As responsibilities grow, communicate with customers, manage after-hours correspondence, provide updates, and escalate customer concerns.

• Assist in basic operational decision-making within set guidelines.

• May support pricing, complex shipment coordination, customer accounts, process enhancements, and broader operational workflows.

⛳️ Requirements

• Minimum of 2 years of experience in logistics, freight brokerage, transportation, operations, customer support, or a related area.

• Preferable experience in logistics, freight, transportation, or shipment coordination.

• Knowledge of shipment tracking, appointment scheduling, carrier/driver communication, or similar logistics processes.

• Exceptional attention to detail and accuracy in maintaining information across multiple systems.

• Capability to handle multiple tasks, priorities, and dynamic elements simultaneously.

• Strong written and verbal communication skills in English.

• Highly organized with excellent follow-through and the ability to work independently.

• Comfortable in a fast-paced, growing business with changing responsibilities.

• Technologically skilled with a capacity to learn new software and systems.

• Familiarity with ChatGPT and Claude, and a willingness to utilize technology to enhance productivity.

• Reliable computer with a minimum of 4 GB of RAM and adequate storage.

• Availability to work required business hours, including potential after-hours support.

• Experience with a freight brokerage or third-party logistics (3PL) is a strong advantage.

• Experience with transportation management systems (TMS), load boards, or freight management systems is a significant advantage.

• Experience in track and trace and carrier management is a strong plus.

• Experience engaging directly with US-based customers, carriers, or drivers is a strong plus.

• Experience supporting brokers in a high-volume setting is a strong advantage.

• Experience with freight pricing or quoting is a strong plus.

• Experience in managing after-hours customer communication is a strong plus.

• Experience with operational dashboards, reporting, or performance tracking is a strong plus.

• Experience using AI tools like Claude or ChatGPT to enhance workflows is a strong plus.

🏝️ Benefits

• Direct interaction with clients and independent management of client-related matters.

• Payments processed directly by the client; salary disbursed directly to the worker.

• Vacation leave and holiday scheduling aligned with client policies and business requirements.

• Loom video application procedure.

• A stable internet connection is required for application recording.