Operations Analyst

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Provide independent support for three to six clients.

• Ensure that incoming data files from clients and vendors are received and uploaded through SFTP, email, or other methods.

• Proactively reach out to client and vendor contacts in cases where files have not been received.

• Download files from Healthfuse’s SFTP site or email and transfer them to client ShareFile folders.

• Manually create and deliver monthly reporting packages for clients in a timely manner.

• Generate four different types of reports for each client, including several vendor-specific versions for three of those report types.

• Conduct manual data entry to produce detailed reports.

• Review both internal and client-facing deliverables for quality assurance.

• Execute account-level audits and perform data trend analysis to pinpoint and resolve issues impacting vendor performance.

• Work collaboratively with Healthfuse departments to formulate strategies for client performance improvement.

• Contribute to process enhancements and help achieve departmental objectives.

• Travel for one week annually to attend the company conference.

⛳️ Requirements

• Minimum of two years of professional experience in managing the receipt and manual transfer of data files.

• At least two years of professional experience in data trend analysis.

• A minimum of two years of professional experience in account and invoice auditing.

• At least two years of professional experience in data entry.

• Minimum of two years of experience in generating and delivering reports for multiple clients.

• Proficient in MS Excel, including the use of pivot tables and basic formulas.

• Excellent verbal and written communication skills, with the ability to present to both internal teams and clients.

• High school diploma or GED is required.

• Availability from 8am to 5pm CT Monday through Friday during the 3–4 month onboarding period is essential.

• Must be willing to travel within the U.S. for one week each year to attend the company conference.

• Authorization to work in the United States is required at the time of application.

• Willingness to undergo a background check is requested during the application process.

🏝️ Benefits

• Bonus opportunity.

• Comprehensive health benefits.

• 401k plan with company matching.

• Generous paid time off.

• Opportunities for professional development.

• Chance to engage with teammates.

• Travel for the company conference.