Operations Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee daily operational functions for a designated business area.

• Evaluate demand, capacity, skills, utilization, availability, pipeline, bench, and delivery needs.

• Manage staffing and resource allocation processes from demand recognition through assignment.

• Collaborate with Delivery, Sales, Talent, Finance, and other stakeholders to formulate workforce plans and make staffing, capacity, and hiring suggestions.

• Address capacity limitations, staffing conflicts, bench risks, skill shortages, forecast discrepancies, and other operational anomalies, providing recommended actions.

• Create and sustain workforce and operational intelligence to assist leadership in decision-making.

• Leverage AI, automation, analytics, and operational systems to minimize manual tasks and enhance data quality and decision-making.

• Design and execute process and workflow enhancements.

• Ensure operational governance and data accuracy across staffing, capacity, forecasting, project lifecycle, and delivery systems.

• Aid in comprehensive delivery operations, which includes Sales-to-Delivery transitions, resource planning, staffing assignments, project initiation and closure, and maintaining engagement data integrity.

• Take ownership of regular capacity, staffing, and forecasting reviews.

• Resolve issues autonomously and escalate exceptions that necessitate broader business trade-offs or leadership decisions.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Operations, Finance, or a related field, or equivalent relevant experience.

• 3–5 years of experience in operations, resource management, workforce planning, staffing, or capacity planning within a consulting or professional services setting.

• Strong critical thinking and problem-solving abilities.

• Proficient in interpreting utilization, capacity, availability, demand, pipeline, forecasting, and other operational metrics.

• Capability to work independently, effectively navigate ambiguity, take initiative, and proactively drive tasks to resolution.

• Strong business acumen and communication skills.

• Experience with professional services and resource management systems like Certinia PSA and Salesforce.

• Familiarity with AWS, cloud consulting, or technology professional services environments.

• Knowledge of business intelligence and visualization tools such as Power BI.

• Exposure to GenAI and automation technologies.

• Advanced proficiency in Google Sheets and/or Microsoft Excel.

• Current legal authorization to work in Brazil; Caylent is unable to sponsor visa or work permit applications.

🏝️ Benefits

• 100% remote work.

• Generous holidays and flexible PTO.

• Competitive phantom equity.

• Financial support for exams and certifications.

• Peer bonus awards.

• State-of-the-art laptop and tools.

• Equipment & Office Stipend.

• Personalized professional development plan.

• Annual stipend for Learning and Development.

• Collaborate with an outstanding global team in an incredible corporate culture.