Operations Analyst

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Oversee daily operational functions for a designated business segment.

• Assess demand, capacity, skills, utilization, availability, pipeline, bench strength, and delivery needs.

• Control staffing and resource allocation processes from demand recognition to assignment.

• Collaborate with Delivery, Sales, Talent, Finance, and other key stakeholders on workforce strategies and recommendations.

• Address capacity limitations, staffing disputes, bench risks, skills shortages, forecast discrepancies, and operational anomalies.

• Create and sustain workforce and operational insights to facilitate leadership decision-making.

• Leverage AI, automation, analytics, and operational systems to minimize manual tasks and enhance data accuracy.

• Develop and execute process and workflow enhancements.

• Uphold operational governance and data integrity across staffing, capacity, forecasting, project lifecycle, and delivery systems.

• Assist with comprehensive delivery operations, encompassing Sales-to-Delivery transitions, resource planning, staffing assignments, project initiation and closure, and engagement data accuracy.

• Take responsibility for regular capacity, staffing, and forecasting evaluations.

• Independently resolve issues and escalate exceptions that necessitate broader trade-offs or leadership intervention.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Operations, Finance, or a related discipline, or equivalent relevant experience.

• 3–5 years of experience in operations, resource management, workforce planning, staffing, or capacity planning roles within a consulting or professional services context.

• Excellent critical-thinking and problem-solving abilities.

• Proficient in interpreting utilization, capacity, availability, demand, pipeline, forecasting, and other operational metrics.

• Capability to work autonomously, navigate ambiguity effectively, take initiative, and drive tasks to resolution.

• Strong business acumen and communication skills.

• Familiarity with professional services and resource management systems such as Certinia PSA and Salesforce.

• Must possess current legal authorization to work in the country where the position is based; Caylent does not sponsor visa or work permit applications.

• Knowledge of AWS, cloud consulting, or technology professional services environments.

• Understanding of business intelligence and visualization tools like Power BI.

• Exposure to GenAI and automation technologies.

• Advanced proficiency in Google Sheets and/or Microsoft Excel.

🏝️ Benefits

• Compensation in USD.

• Fully remote work environment.

• Generous vacation and flexible PTO.

• Competitive phantom equity option.

• Coverage for exams and certifications.

• Peer bonus recognition program.

• State-of-the-art laptop and tools provided.

• Equipment & Office Stipend.

• Personalized professional development plan.

• Annual allowance for Learning and Development.

• Opportunity to collaborate with an exceptional global team within a remarkable corporate culture.