Operations Administrative Officer

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Review and process merchant onboarding files while ensuring contracts, supporting documents, and business information are verified.

• Conduct administrative checks, follow up on any missing information, and create or update profiles for merchants.

• Manage merchant lifecycle changes, which include updates to IBANs, company and merchant details, MCCs, and terminal locations.

• Handle requests for merchant closures, deactivations, and terminations.

• Examine settlement information and coordinate follow-ups regarding payment or refund inquiries.

• Oversee email and ticketing-system requests while reaching out to merchants or partners for further information as needed.

• Prepare and validate recurring operational reports.

• Ensure accurate merchant data is maintained across all internal tools.

• Identify any inconsistencies or potential issues and escalate them as necessary.

• Collaborate with colleagues, partners, and various departments to ensure requests are managed accurately and promptly.

⛳️ Requirements

• Prior relevant experience in an administrative, back-office, or operational role.

• Exceptional attention to detail with a comfort level in reviewing contracts, documents, and data.

• Dependable, organized, and capable of handling multiple requests while adhering to procedures and deadlines.

• Ability to follow established guidelines while applying logic and sound judgment.

• Proactive in taking ownership and identifying issues.

• Comfortable working as part of a close-knit team and seeking support when necessary.

• Proficient in professional communication in French, Dutch, and English.

• Familiarity with standard office tools and the ability to learn internal systems and processes.

• Able to work independently in a fully remote environment.

🏝️ Benefits

• A contractor position in a dynamic, profitable, and rapidly growing sector.

• The chance to take ownership and realize your full potential.

• Collaboration with a team of skilled, motivated, and thoughtful professionals.

• A vibrant environment to enhance your administrative and operational expertise.

• Fully remote work setup.