Operations Admin Coordinator I

This is a fully remote position, open to applicants in United States.

📋 Description

• Generate and uphold daily, weekly, monthly, and ad-hoc reports, which include Shipped Not Billed, APP220, Void Order Register, TPS, and Cognos/BI reports.

• Support accounts payable administration and address any non-conformance issues.

• Conduct general office administration and fill in for absent Customer Service Representatives or other roles as necessary.

• Train and provide assistance to CSRs regarding credit and rebilling processes.

• Aid site management with P&L and expense-related support.

• Handle credits and returns processing.

• Contribute to site compliance and the achievement of KPIs.

• Engage in company quality initiatives and adhere to Standard Operating Procedures.

• Investigate and assist in resolving invoice disputes, credits, and rebills.

• Establish customer and vendor accounts, billing codes, and other data components in Vallen’s systems of record.

• Keep accurate records and files.

• Facilitate the customer order process and coordinate with vendors, sales staff, customer service, billing, warehouses, and shippers.

• Assist with arrangements for shipments.

• Provide ad-hoc support to site leadership.

• Record attendance and help with submitting timekeeping information.

• Promptly escalate issues and collaborate with staff and leadership to ensure customer satisfaction.

• Carry out other assigned duties.

⛳️ Requirements

• High school diploma or GED along with 1 year of relevant experience and/or training; or equivalent combination of education and experience.

• Advanced proficiency and accuracy in the Microsoft Office suite.

• Strong decision-making skills and the ability to execute tasks with minimal supervision.

• Excellent attention to detail, organizational, and time management abilities.

• Attentive and capable of anticipating needs and requirements.

• Professional demeanor to interact with all levels within the organization, as well as vendors and customers.

• Basic mathematical skills, including the ability to calculate percentages, discounts, taxes, and margins.

• Capability to understand and apply written, oral, video, and diagram instructions.

• Ability to follow standard operating procedures.

• Strong organizational, planning, and customer service capabilities.

• Willingness to learn about company products and services.

• Occasional evening and weekend work may be necessary.

• May be required to manage hazardous materials and wear protective equipment.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Medical, Dental, and Vision Insurance options for Single, Employee + Spouse or Children, and Family Coverage.

• 401(k) plan with a discretionary company match of $0.50 on the $1.00 up to 6% of pay (for U.S. positions only).

• Employer-sponsored Basic Life Insurance for Employee, Spouse, and Dependents.

• Employer-funded Short-Term and Long-Term Disability Benefits and Parental Leave (including any leave mandated under federal, state, and local laws).

• Health Care and Dependent Care Flexible Spending Accounts.

• Paid Time Off (Vacation and Sick Days): 80–160 hours of vacation time based on seniority, accrued monthly and prorated from the date of hire. 40–56 hours of sick time per year based on seniority and advanced upon hire.

• Paid Time Off (Holidays): 8 scheduled holidays plus 2 floating holidays.

• Employee Assistance Program.

• Employee Resource Groups for networking and team building.

• Tuition Reimbursement Program.

• Employee Referral Program.

• Reimbursement for safety shoes and safety glasses (based on position).

• Employee discounts through BenefitHub.

• Opportunities for advancement.