Operational Risk Manager – Technology, Payments Operations

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Develop and execute the operational risk framework, which encompasses loss event taxonomy, the business line ownership model, and its integration with the enterprise risk program.

• Create and manage the loss event database.

• Identify, categorize, and analyze the root causes of every significant failure; escalate and address patterns across events.

• Design and oversee the RCSA process across all business lines.

• Facilitate and scrutinize RCSA results while generating outputs for risk reporting.

• Conduct FAIR-based scenario analyses on settlement failures, infrastructure outages, third-party dependency failures, and payment disruptions.

• Assess tail outcomes and present findings to the Risk Committee and board.

• Conduct independent annual tests of key operational controls and report findings to the CRO and Risk Committee.

• Act as the Risk representative in the Engineering post-incident process.

• Review post-incident assessments, challenge root causes, monitor remediation completion, and escalate recurring issues.

⛳️ Requirements

• A minimum of 5 years in operational risk, including over 2 years in a dedicated OpRisk position within a regulated financial institution or a regulated fintech, payments, or crypto company.

• Typically, 7+ years of experience is expected for this role.

• Developed or significantly owned an RCSA methodology, rather than merely participating in one, and delivered results to a risk committee or board.

• A specific example of identifying patterns across incidents that were perceived as isolated and driving a structural solution despite resistance.

• Experience collaborating with Engineering or Technology teams on incidents, postmortems, or technology risk.

• Capable of understanding a technical incident report without being an engineer.

• Experience in program-level loss event management: including taxonomy and database design, as well as root cause analysis.

• Proven experience in quantifying operational scenarios.

• Familiarity with FAIR is preferred; however, a comparable quantitative method that can be adapted to FAIR is acceptable.

• Strong writing skills; RCSA narratives, scenario summaries, and board reports are essential deliverables.

• Open FAIR certification or equivalent hands-on FAIR experience is preferred.

• Experience in a digital asset, payments, or fintech company with complex technology-dependent operations is advantageous.

• Familiarity with the Basel operational risk event taxonomy is preferred.

🏝️ Benefits

• Healthcare Insurance: Zerohash covers approximately 100% of employee premiums and a portion for spouses/children (U.S. only).

• Vision & Dental Insurance (U.S. only).

• Opportunity to earn equity.

• Maternity & Paternity leave (after 6 months).

• WeWork All Access Membership.

• WFH Yearly Stipend.

• L&D Yearly Stipend (after 6 months).