Operational Excellence Manager

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Oversee and sustain the company's Quality Management System (QMS) to comply with AS9100 standards, customer expectations, and internal protocols

• Administer the internal audit program and spearhead preparations for external AS9100 audits and certification evaluations

• Ensure quality processes, documentation, and training are upheld throughout the organization

• Guide the resolution of quality issues utilizing root cause analysis and corrective action strategies

• Drive LEAN and continuous improvement initiatives, including Kaizen events, waste minimization, and process enhancement projects

• Develop and refine standard operating procedures, workflows, and tools

• Analyze and evaluate business processes to uncover delays, gaps, and areas for improvement

• Collaborate with leaders and interdisciplinary teams to execute, document, and maintain process enhancements

• Deliver training on quality standards, LEAN methodologies, problem-solving techniques, and audit preparedness

• Create and monitor quality and process performance metrics, dashboards, and KPIs in partnership with the BI/DataOps team

• Assess audit outcomes, quality trends, and performance data to evaluate results and discern further improvement avenues

⛳️ Requirements

• Bachelor’s degree in engineering, business, operations, or a related discipline, or equivalent professional experience

• 5–10 years of experience in an operational excellence manager role or a comparable position in operational excellence or quality leadership

• Authorization to access and review export-controlled information per relevant laws and regulations

• Formal training in LEAN, Six Sigma, Quality Management, or AS9100

• Proven experience in leading cross-functional process improvement projects

• Strong facilitation capabilities for workshops, audits, and process mapping activities

• Exceptional communication, analytical, and problem-solving abilities

• Capacity to balance strategic thinking with practical execution

• Experience in lean methodologies, encompassing Kaizen events, waste reduction, and continuous improvement cycles

• Familiarity with value stream mapping, standard work, visual management, and cycle time analysis

• Proven experience in facilitating process mapping using SOPIC, swim lanes, or RASCI

• Background in leading quality management initiatives

• Experience in conducting quality audits and reviewing project records, documentation, and technical data, including EAR- and ITAR-controlled materials

🏝️ Benefits

• Competitive salary

• Employer-matched 401(k) plan

• Support for certification

• Clear pathways for career advancement

• Flexible, collaborative, and people-centric workplace

• Comprehensive medical, dental, life, and disability insurance

• Professional development opportunities

• Friendly and adaptable work environment

• Engage in safety- and mission-critical projects that have a real-world impact