Operation Analyst – Custodial Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee reporting and review consumer accounts to ensure compliance with OFAC sanctions.

• Assess consumer identification documents for CIP compliance and inform partners of necessary actions.

• Supervise consumer account balances, alert partners regarding overdrawn accounts, and facilitate end-of-year funding and reconciliation.

• Monitor workflows of third-party administrators and partners to ensure compliance with Non-Bank Custodian standards and service levels.

• Work in collaboration with the Banking team to onboard and terminate partners while completing account setup, access, and banking procedures.

• Address partner-submitted operational tickets and inquiries within designated service level agreements (SLAs).

• Investigate and resolve escalated inquiries related to HSA tax reporting, including Forms 1099-SA and 5498-SA.

• Maintain updated operational contact lists for partners and disseminate compliance notifications and operational alerts.

• Identify workflow friction points, recurring issues, and manual bottlenecks, proposing enhancements to processes.

• Revise and keep SOPs, process flows, and audit-ready control documentation up to date.

• Compile sample documentation and evidence for both internal and external control assessments.

• Execute cross-functional operational projects as assigned.

• Identify and incorporate AI and automation technologies to enhance processes, minimize manual tasks, and reduce operational risks.

⛳️ Requirements

• Bachelor’s degree in Business, Finance, Accounting, or a related discipline; or at least 1 year of experience in risk operations, internal controls, banking, or healthcare financial services.

• Familiarity with regulatory frameworks affecting HSAs, including IRS guidelines, CIP/KYC, and OFAC.

• Strong numerical and analytical skills, with a keen eye for detail in identifying discrepancies.

• Excellent organizational abilities demonstrated by the capacity to manage competing operational deadlines independently.

• Proficiency in Google Workspace and Microsoft Excel.

• Effective and professional written and verbal communication skills across both internal and partner-facing platforms.

• Must successfully complete a comprehensive background investigation.

• Proven ability to independently manage individual work queues in shifting priority environments.

• Strong knowledge of spreadsheet data manipulation functions, including Pivot Tables, data filtering, and text matching.

🏝️ Benefits

• Health, dental, and vision insurances.

• Retirement savings plan.

• Paid time off.

• Health savings account.

• Flexible spending accounts.

• Life insurance.

• Disability insurance.

• Tuition reimbursement.

• Eligibility for quarterly or annual bonuses for non-sales roles (based on role and applicable plan).