Online Support Operator – Fixed Term Contract

This is a fully remote position, open to applicants in Italy.

📋 Description

• Address customer inquiries and determine underlying issues

• Offer users timely feedback and resolve problems efficiently

• Conduct basic assessments on media registry and content documentation

• Oversee the addition of coverage

• Suggest new sources for inclusion

• Generate and enhance media and sections

• Collaborate with the DataOps Quality Team, DMR Account Managers Team, and DMR Tech Team

• Supply feedback and support requests throughout DataOps and the broader Launchmetrics organization

• Recommend technical or process improvements to enhance customer support operations

• Share valuable insights with team members for proactive management of coverage

⛳️ Requirements

• Proficient in English

• Strong analytical skills

• Self-sufficient

• Excellent communication abilities

• Initiative-driven mindset

• Capable of multitasking

• Technical knowledge is a plus

• Skilled in identifying root causes and implementing swift solutions

• Competent in performing basic evaluations of media registry and documentation

• Capable of proposing new media sources

• Able to work collaboratively with the DataOps Quality Team, DMR Account Managers Team, and DMR Tech Team

🏝️ Benefits

• Learning and development funding

• Customized benefits package for each location

• Flexible working conditions

• Assistance in setting up a home office

• Additional perks

• Opportunities for autonomy, growth, and career advancement