Onboarding Specialist – Hazardous Waste

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the Onboarding, Project Start, Purchase Orders, and Invoice Issues mailboxes.

• Work in partnership with internal and external clients throughout the onboarding journey.

• Provide support via phone, email, or face-to-face interactions.

• Investigate billing discrepancies, process adjustments, and manage invoicing and collections efforts.

• Accept onboarding forms and create customer accounts in Salesforce, D365, EQAI, and AESOP.

• Collaborate on the establishment of new accounts with Credit, Customer Service, and Sales teams.

• Dispatch contracts to General Managers for signing and upload executed contracts to D365 and Salesforce.

• Greet customers and introduce them to the customer service, sales, and project management teams.

• Receive field work orders and establish projects in D365.

• Receive, verify, and input customer purchase orders into EQAI for billing purposes.

• Resend returned invoices and address any contact information discrepancies.

• Assist with audits by retrieving copies of contracts and purchase orders.

• Engage in User Acceptance Testing (UAT) for updates in D365, EQAI, and Salesforce.

• Maintain comprehensive customer account details, including fees, tax exemptions, contacts, purchase order requirements, billing projects, and contracts.

• Offer administrative and operational assistance for hazardous waste customer onboarding.

• Respond to emails, manage communications in shared inboxes, and support daily operations.

⛳️ Requirements

• Understanding of fundamental accounting principles.

• Ability to thrive in a team setting and manage multiple tasks concurrently.

• Proficient in Microsoft Office, DocuSign, and PDF writer.

• Detail-oriented with a focus on information accuracy.

• Capability to read, analyze, and interpret company documents, such as credit applications and service agreements.

• Excellent problem-solving abilities.

• Dedication to customer service, with the capacity to actively listen to customers to comprehend requests and resolve issues or offer recommendations.

• 2–4 years of experience in data entry.

• Ability to type at least 35 words per minute.

• Preferred experience in billing, customer onboarding, or administrative support.

• Proficient in Microsoft Teams and Outlook, including managing shared mailboxes.

• Strong communication and follow-up skills.

• High School Diploma is preferred.

🏝️ Benefits

• Extensive medical benefits coverage, including dental and vision plans.

• Health care and dependent care spending accounts.

• Short- and long-term disability insurance.

• Life insurance and accidental death & dismemberment coverage.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• Retirement plan with a generous company match.

• Employee Stock Purchase Plan (ESPP).

• Paid Time Off (PTO).