Onboarding Specialist

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Oversee the complete onboarding process for employees in various countries, from the initial case receipt to the employee's first day.

• Assist clients and employees in navigating onboarding requirements, timelines, necessary documents, and subsequent steps.

• Review and confirm employee information and documentation, ensuring all records are precise, comprehensive, and compliant prior to the start date.

• Draft employment contracts using internal templates and manage contract reviews, signatures, and amendments as required.

• Coordinate onboarding requirements specific to each country, which may include medical examinations, right-to-work documentation, visas, tax forms, and other local prerequisites as applicable.

• Collaborate with Payroll, Benefits, Legal, Finance, and Client Success teams to ensure timely activation of payroll and benefits, as well as the fulfillment of all onboarding requirements.

• Handle multiple active cases simultaneously, effectively prioritizing tasks while upholding a high standard of accuracy and service.

• Proactively follow up on outstanding actions and signatures; identify potential obstacles or risks early, including any contracts that remain unsigned after 24 hours.

• Serve as a trusted advisor to clients by clarifying country-specific processes, managing expectations, and assisting in finding practical solutions.

• Facilitate employee onboarding and oversee contract amendments throughout the employee's lifecycle.

• Maintain accurate and up-to-date client and employee data across internal platforms and CRM systems.

• Identify opportunities to enhance workflows, documentation, and the overall onboarding experience.

⛳️ Requirements

• Professional proficiency in English, both written and verbal.

• A minimum of 2 years of experience in employee onboarding, HR administration, global mobility, payroll operations, or a related client-facing role.

• Experience in supporting onboarding across multiple countries; familiarity with EOR, PEO, global employment, payroll, or HR tech is highly desirable.

• Solid understanding of employment onboarding processes and country-specific requirements, encompassing employee documentation, benefits enrollment, contracts, and compliance.

• Knowledge of employment contracts and contract amendments, including experience working from established templates.

• Strong attention to detail with the capability to manage multiple cases, deadlines, and stakeholders simultaneously.

• A consultative and customer-oriented approach, demonstrating confidence in guiding clients through intricate processes.

• Proactive problem-solving abilities, sound judgment, and the capacity to identify and escalate risks promptly.

• Comfortable collaborating with Legal, Payroll, Benefits, Finance, Sales, and Client Success teams.

• Experience with HRIS, CRM, ticketing, and collaboration tools; familiarity with HubSpot and Confluence is an advantage.

• Comfortable operating in a fast-paced, remote, global environment while handling confidential information with care.

• Residing in Latin America.

🏝️ Benefits

• A competitive salary

• An asynchronous working environment

• A "Remote-First" company culture (or Hybrid) depending on the nature of the job

• The opportunity to work from abroad for a limited duration

• Opportunities for growth within the company

• Necessary hardware provided to all new employees