This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the initial point of contact in a customer’s journey following the sale.

• Welcome customers and provide clear guidance throughout the onboarding process.

• Assist customers in quickly realizing value and achieving live status within days.

• Oversee setup, configuration, integrations, and initial usage.

• Offer hands-on assistance and practical consultation.

• Maintain engagement after launch to promote usage, adoption, and best practices.

• Ensure proactive, friendly, and clear communication throughout the onboarding phase and early lifecycle.

• Work collaboratively with Sales, Product, Support, and Customer Success teams to address issues and facilitate a seamless experience.

⛳️ Requirements

• 1–2 years of experience in customer onboarding, implementation, customer success, hospitality, or a similar customer-facing role.

• A hospitality mindset and a customer-first approach.

• Excellent organizational skills, urgency, empathy, ownership, and capability to manage multiple customers.

• Ability to thrive in a fast-paced environment and adapt as customer needs change.

• Receptive to feedback, eager to learn, and driven to enhance performance.

• Clear, warm, and professional written and verbal communication skills, complemented by strong listening abilities.

• Experience in SaaS, restaurants, hospitality, or customer support is advantageous.

🏝️ Benefits

• Equity included in the offer package.

• Competitive salary and benefits.

• Flexibility of remote work.

• Opportunities for occasional company offsites/travel.