Onboarding Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Expand ExactCare's patient base across the United States by promoting and educating individuals on medication management solutions.

• Perform phone-based medication assessments and enroll patients for services.

• Foster patient relationships through exemplary customer service and education regarding ExactCare solutions.

• Serve as a liaison between patients and the ExactCare pharmacy team.

• Conduct health and medication reviews, encompassing medication lists, administration instructions, and essential health information.

• Accurately input prescription data.

• Meet performance metrics set by management.

• Create a positive first impression of AnewHealth/ExactCare and its offerings.

• Provide education to facilities, institutions, and patients about ExactCare.

• Oversee patient assessments to enhance business growth and sustain referral relationships.

• Maintain precise records and prepare reports.

• Contact prospective patients, arrange telephonic reviews, and perform follow-up calls.

• Engage in daily team huddles, training sessions, and impromptu meetings.

• Keep open lines of communication with the management team.

• Exemplify AnewHealth’s Core Values in all communications and interactions.

• Undertake additional duties as assigned.

⛳️ Requirements

• An Associate’s degree in a relevant field or equivalent experience that justifies an exception.

• A minimum of 1 year of pharmacy customer service experience.

• Certification as a Pharmacy Technician is preferred.

• Strong problem-solving skills.

• Energetic and empathetic phone communication skills.

• Skills in motivation and persuasion.

• A team-oriented mindset.

• Excellent organizational skills and attention to detail.

• Ability to multitask effectively.

• A self-starter capable of working with minimal supervision.

• Outstanding oral and written communication, facilitation, and presentation abilities.

• Proficient in the MS Office suite.

• Availability to work an average of 40 hours per week, with the flexibility to be accessible outside of standard business hours as needed.

• Must be authorized to work in the United States.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Flexible spending options.

• Company-paid life insurance.

• Short-term disability coverage.

• Voluntary benefits.

• 401(k) plan.

• Paid Time Off.

• Paid holidays.

• Remote work opportunity.

• Flexible scheduling tailored to organizational requirements.

• Access to training sessions.