Onboarding Project Manager

This is a fully remote position, open to applicants in Belgium, +2 more countries.

📋 Description

• Take ownership of the complete onboarding process for mid-market customers, from the sales handoff to go-live, adoption, and transition to Account Management.

• Establish project scope, timelines, milestones, and deliverables to guarantee successful and timely implementations.

• Act as the main point of contact for onboarding mid-market customers, ensuring effective communication and alignment among stakeholders throughout the project lifecycle.

• Facilitate customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and subsequent steps.

• Proactively identify and manage risks, dependencies, and escalation points to uphold project momentum and enhance customer satisfaction.

• Coordinate cross-functional collaboration among Sales, Onboarding, Product, Support, Professional Services, and Account Management teams.

• Track onboarding success metrics, customer adoption, training completion, and utilization milestones to foster long-term customer success.

⛳️ Requirements

• Proficiency in English and French at a business-professional level, both written and verbal.

• A minimum of 4 years experience in hotel operations or hotel management.

• At least 1 year of project management experience in a SaaS or customer-facing environment.

• Demonstrated ability to manage multiple projects concurrently while maintaining a strong focus on detail and organization.

• Experience in coordinating cross-functional stakeholders and driving projects to completion in a dynamic environment.

• Excellent communication, relationship management, and customer-facing presentation skills.

• Ability to proactively address problems, navigate ambiguity, and quickly adapt to evolving customer and business needs.

• Must be currently authorized to work in the position's location without requiring visa sponsorship.

• Optional: At least 1 year of project management experience in a hospitality SaaS context.

• Optional: Prior experience with customer implementation and onboarding at a hospitality SaaS organization.

• Optional: Familiarity with Salesforce, Zendesk, Slack, or other customer operations tools.

🏝️ Benefits

• Remote First, Remote Always.

• PTO in accordance with local labor regulations.

• Fully Paid Parental Leave.

• Home office stipend depending on country of residency.

• Professional development courses available through Cloudbeds University.

• Access to professional development opportunities, including manager training, upskilling, and knowledge transfer.