Onboarding & Member Success Coach

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Facilitate brief, tailored onboarding coaching sessions for new users.

• Assist and engage users on the platform.

• Present relevant training programs.

• Act as a primary contact for users during their initial engagement.

• Exhibit understanding and empathy towards diverse learning requirements.

• Offer insights to the internal team regarding frequent inquiries or challenges.

• Inspire new members to actively learn and schedule their first training session on the platform.

⛳️ Requirements

• Outstanding communication skills – approachable, clear, and convincing.

• Customer-focused mentality – committed to ensuring our members achieve success in their learning.

• Proactive mindset – taking the initiative rather than waiting for direction.

• Basic technical skills – comfortable with navigating digital tools.

• Team-oriented and dependable – contributing to a reliable, people-centric team.

• Background in coaching, onboarding, training, or customer support (preferred but not mandatory).

• Familiarity with learning platforms, HR technology, or SaaS products (preferred but not mandatory).

• Passion for personal development, communication, and self-improvement (preferred but not mandatory).

🏝️ Benefits

• A significant, people-focused product.

• Collaboration with a knowledgeable, friendly team that values flat hierarchies.

• Flexible, remote-friendly working hours – perfect for a freelance lifestyle.

• Access to our training programs – including those for your personal development.