Onboarding Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Motivate partners to engage with and join MSP Enablement programs shortly after the sales process.

• Establish milestones for new program participants and impact peer group placements by relaying known information to program management and operational teams.

• Conduct both one-on-one and group meetings to integrate peer members into designated groups.

• Maintain communication and relationship management systems with updates.

• Educate partners on how to utilize MSP Enablement platforms and access necessary software and content.

• Monitor members following onboarding to ensure their success.

• Provide constructive feedback and contribute to process enhancements.

• Support event production by participating in both in-person and virtual peer quarterly events as needed.

⛳️ Requirements

• Demonstrated experience in onboarding, customer service, or a comparable field.

• Exceptional communication and interpersonal abilities.

• Strong organizational skills and effective time management.

• Proficient in utilizing CRM systems and other relevant software.

• Capability to work autonomously as well as collaboratively within a team.

• Willingness to attend both in-person and virtual events as necessary.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits.

• A collaborative and inclusive work environment.