Implementation Success Manager – Onboarding Trainee

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the initial engagement with new clients following the onboarding strategy established during the sales phase.

• Arrange and engage in meetings with new clients to ensure alignment of expectations.

• Cultivate a comprehensive understanding of the client and the stakeholders involved in the implementation process.

• Instruct on product features and deliver clear, practical technical assistance.

• Promote platform usage and ensure that customers appreciate its value from the very beginning.

• Handle a client portfolio through WhatsApp, support tickets, and meetings.

• Recognize potential churn risks early, report them to the Customer Success Manager (CSM), and suggest retention strategies.

⛳️ Requirements

• Proficient in customer service and collaboration tools such as Google Docs, Sheets, Slides, Calendar, Salesforce, and Zendesk.

• Familiar with onboarding, implementation, or support workflows.

• Understanding of APIs and fundamental integrations.

• Strong capability to lead meetings and training sessions, including kickoffs, technical alignment meetings, and check-ins.

• Completion of courses and/or certifications in Customer Success is advantageous.

• Familiarity with data analysis and performance metrics is a plus.

• Currently studying Technology, Systems Analysis and Development, or a related field is beneficial.

• Knowledge of CRM systems is preferred.

• Understanding of business rules pertaining to digital signatures, marketplaces, and WhatsApp-based communication applications is an asset.

• Desired skills include work management, emotional intelligence, communication, customer focus, innovation, collaboration, expertise, and proactivity.

🏝️ Benefits

• Flexible schedule with a 40-hour workweek (core hours from 9:00 a.m. to 5:00 p.m.).

• Option for remote work.

• Home office allowance provided.

• Access to a Corporate University, development pathways, career planning, Individual Development Plans (IDP), ongoing training, and constructive feedback.

• Opportunities for courses, certifications, and support for professional advancement.

• Flexible Benefits Card available.

• Copay health insurance options with Unimed or PAM.

• Copay dental insurance with Odontoprev coverage.

• Amar.Elo Program featuring weekly content on mental and emotional well-being.

• Affordable online therapy services at exclusive rates.

• High-quality equipment provided.

• Birthday day off with an additional voucher.

• Happy hours, celebrations, and recognition programs.

• Management practices acknowledged by GPTW, CMMI, and FIA Employee Experience.