District Onboarding Manager

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Manage and oversee the onboarding process for the district.

• Ensure that district projects stay on schedule by collaborating with technical implementation leads, training personnel, account executives, product teams, and support staff.

• Conduct kickoff meetings with new and returning district partners.

• Develop internal and external project plans that align with customer objectives.

• Design professional development plans and implementation strategies to enhance adoption and achieve implementation milestones.

• Handle all internal and external project communications, including status updates and the escalation of risks and issues.

• Acquire a comprehensive understanding of ClassDojo products and services to guide customers towards their effective utilization.

• Create and refine efficient systems and processes in collaboration with the broader success and implementation team.

• Oversee a portfolio of around 30 projects concurrently.

⛳️ Requirements

• A minimum of 2 years of project management experience in a SaaS environment.

• Demonstrated capability to independently manage a large volume of projects under tight deadlines while maintaining a high level of organization and accuracy.

• Excellent written and verbal communication abilities.

• High levels of empathy and emotional intelligence.

• Experience in working on cross-functional projects involving multiple internal stakeholders.

• Background in edtech, particularly with K-12 schools and districts, or experience working on products for children or educators.

• Ability to quickly learn new technologies and products.

• Proficiency with tools such as Asana, Smartsheet, Salesforce, Google Sheets/Excel, and Notion.

• Willingness to have significant overlap in working hours with one of the Americas time zones.

• Project management certifications like Six Sigma/Lean, PMP, PPM, CSPO, CSM, or SAFe are advantageous.

• Experience in high-growth organizations is a plus.

• Familiarity with customer-facing roles, particularly with K-12 district leaders or direct experience in a district setting, is a benefit.

🏝️ Benefits

• A distributed company with the flexibility of remote work.

• Commitment to equal employment opportunities.

• Disability and special-needs accommodations provided.

• Compensation is based on geographic location, experience, and skill set.