Client Onboarding Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main liaison for new investment clients during the onboarding process.

• Assist with account setup, asset transfers, account consolidation, and prompt funding of accounts.

• Manage ACATS transfers, wire transfers, ACH transfers, retirement account rollovers, and cash management transactions.

• Coordinate with external financial institutions regarding transfers, rollover instructions, and required documentation.

• Follow up with clients via phone, email, and text to gather outstanding documentation and fulfill onboarding requirements.

• Work collaboratively with Financial Advisors and the Investment Committee on portfolio implementation.

• Clarify account transfer, rollover, and money movement processes to clients.

• Identify, escalate, and communicate urgent onboarding issues to management and internal stakeholders.

• Serve as a liaison with broker-dealer custodians, portfolio management providers, and internal teams to address operational matters.

• Review operational work queues daily, resolve processing delays, and ensure a positive client experience.

• Create and maintain operational procedures to enhance efficiency, accuracy, completeness, and consistency.

• Assist with departmental reporting, monthly and quarterly projects, and operational initiatives.

• Maintain accurate client records and onboarding documentation in compliance with procedures and regulatory standards.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• Understanding of investment products, financial services operations, and investment account onboarding processes.

• Familiarity with account opening documentation, asset movement procedures, and client onboarding workflows.

• Ability to perform effectively in a digital financial services setting using web-based applications, cloud platforms, and paperless processing.

• Strong organizational, operational, and follow-up abilities, capable of managing complex tasks and competing deadlines.

• Proficient in explaining investment account processes and financial transactions in a clear and professional manner.

• Excellent critical thinking, analytical, and problem-solving skills.

• Capable of independently researching and resolving client service issues while ensuring accuracy and attention to detail.

• Knowledge of operational policies, procedures, and regulatory requirements relevant to financial services activities.

• Ability to collaborate effectively with Financial Advisors, custodians, internal business partners, and external financial institutions.

• Proficiency in digital communication tools, web-based financial services applications, and various technology platforms.

• At least 2 years of experience in financial services operations, investment account servicing, or client onboarding.

• Prior experience supporting investment advisory or wealth management clients.

• Experience with processing ACATS transfers, ACH transactions, wire transfers, retirement account rollovers, and IRA distributions.

• Background in coordinating with broker-dealer custodians, investment advisors, or portfolio management providers.

• Familiarity with digital account opening platforms, electronic document workflows, and cloud-based financial services technology.

• Experience in supporting investment portfolio implementation and collaborating with Financial Advisors.

• Proven experience in managing complex account transfers, client escalations, and urgent onboarding requests.

• Applicants must have authorization to work for any employer in the U.S.; employment visa sponsorship is not available, including CPT/OPT.

• Reliable high-speed internet connection with a wired setup and suitable home workspace is required.

🏝️ Benefits

• Medical, dental, vision, and life insurance coverage.

• Retirement savings plan – 401(k) with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contributions, and a wide investment selection.

• Tuition reimbursement up to $5,250 per year.

• Business-casual work environment that allows for wearing jeans.

• Generous paid time off from the start – including a paid time off program, ten paid company holidays, and three floating holidays each year.

• Paid volunteer time – 16 hours per calendar year.

• Leave of absence programs, including paid parental leave, short- and long-term disability, and Family and Medical Leave (FMLA).

• Business Resource Groups (BRGs) that promote inclusivity and collaboration.

• Opportunity for bonuses in non-sales positions.

• Reliable high-speed internet connection with a wired setup and home workspace is required for remote work.

• Necessary computer equipment will be provided.