Onboarding Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the complete onboarding journey for new restaurant clients, from the initial kickoff to the go-live stage.

• Set up and test accounts to ensure they accurately represent each restaurant’s unique voice, menu, operating hours, and policies.

• Engage with restaurant owners and their teams through email, phone, and text communication.

• Resolve setup and integration challenges related to POS systems, reservations, and other platform connections.

• Elevate issues to the product or engineering teams when necessary.

• Oversee multiple onboarding processes at the same time.

• Develop and enhance onboarding playbooks, templates, and documentation.

• Collaborate with Sales and Customer Support to guarantee seamless transitions.

• Monitor and report on onboarding metrics, including time-to-go-live, completion rates, and early activation stats.

• Identify trends that could enhance the onboarding experience.

⛳️ Requirements

• 2-4+ years of experience in B2B SaaS Implementation or Customer Onboarding.

• Exceptional written and verbal communication abilities.

• A kind, empathetic, and customer-centric disposition.

• Highly organized with a strong focus on processes.

• Comfortable navigating ambiguity and working in an early-stage setting.

• Possess a scalable thinking mindset.

• Experience with CRM or support tools such as HubSpot, Salesforce, Intercom, or similar platforms.

• Prior experience in hospitality technology (POS, reservations, or restaurant software) is a significant advantage.

🏝️ Benefits

• Equity awards.

• Comprehensive benefits package.

• A collaborative work environment with support and mentorship from seasoned colleagues and managers.

• Opportunities for personal and professional growth, learning, and achieving your goals.

• Remote-first work model with no on-site requirements.