Onboarding Coach

This is a fully remote position, open to applicants in Argentina, +4 more countries.

📋 Description

• Educate clients on the Cloudbeds hospitality management system and customize it to fit their business requirements.

• Assist with client onboarding, training, and continuous support through video calls, phone conversations, and email communication.

• Address customer inquiries and resolve escalated issues across various channels.

• Collaborate with the Sales team to define success metrics, demonstrate return on investment (ROI), and enhance client retention.

• Foster robust client relationships to promote loyalty and encourage product usage.

• Acquire an in-depth knowledge of Cloudbeds’ products and understand customer needs.

• Contribute to the development of training materials and keep abreast of any system updates.

• Document activities in Salesforce, collect feedback, and provide insights for product enhancements.

• Ensure clients complete their onboarding process with a clear understanding and confidence in utilizing the system.

• Work closely with the Customer Onboarding Team to deliver outstanding support and a smooth onboarding experience.

⛳️ Requirements

• Clearly communicate product offerings and synthesize feedback for internal teams.

• Share customer insights and identify opportunities across departments to foster alignment.

• Handle multiple projects or accounts with excellent organizational and proactive skills.

• Enable clients to achieve self-sufficiency during onboarding and beyond.

• Provide exceptional communication with empathy and a customer-centric approach.

• Have over 1 year of experience in the hospitality sector in positions such as Front Desk or Revenue Manager.

• Possess at least 2 years of relevant experience in customer-facing roles.

• Be a native or fluent speaker of both English and Spanish (Portuguese is an advantage).

• Applicants must be currently authorized to work in the location where the position is based without the need for visa sponsorship.

• CV/resume should be submitted in English.

🏝️ Benefits

• Remote First, Remote Always

• PTO in accordance with local labor requirements

• Fully Paid Parental Leave

• Home office stipend based on country of residency

• Professional development courses in Cloudbeds University

• Access to professional development, including manager training, upskilling, and knowledge transfer